As an Australian carpet manufacturer, Feltex endorses and recognises all rights of the consumer under the Australian Consumer Law.
All our products are manufactured to stringent manufacturing standards under a management system independently and externally certified as complying with ISO9001 (Quality Assurance & Management Systems) and ISO14001 (Environmental Management Systems). Feltex is proud of our manufacturing processes and guarantee all our carpets against defects in materials and workmanship. Our Australian After Sales Service team can be relied upon to respond to any consumer queries or concerns with our products.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
In addition, Feltex products come with a range of performance warranties for carpets when used in an owner occupied residential premises, tailored to the specific product and its attributes. Any individual product’s guarantee can be established by checking the labels on the back of carpet samples or by asking the retailer.
Set out in the links below are full terms and conditions of the most common performance warranties:
Should your product sample warranty label refer to terms and conditions contained in a Warranty & Care Guide, please refer to the Feltex Carpets Wool Limited Residential Warranties.