As an Australian carpet manufacturer, Feltex endorses and recognises all rights of the consumer under the Australian Consumer Law.

All our products are manufactured to stringent manufacturing standards under a management system independently and externally certified as complying with ISO9001 (Quality Assurance & Management Systems) and ISO14001 (Environmental Management Systems). Feltex is proud of our manufacturing processes and guarantee all our carpets against defects in materials and workmanship.  Our Australian After Sales Service team can be relied upon to respond to any consumer queries or concerns with our products.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

In addition, Feltex products come with a range of performance guarantees for carpets when used in an owner occupied residential premises, tailored to the specific product and its attributes.  Any individual product’s guarantee can be established by checking the labels on the back of carpet samples or by asking the retailer.

Set out in the links below are full terms and conditions of the most common performance warranties:

Feltex

15 Year Wool
Limited Residential Warranty

Download

Feltex

7 Year Wool
Limited Residential Warranty

Download

Redbook

25 Year Triexta
Limited Residential Warranty

Download

Redbook

20 Year Triexta
Limited Residential Warranty

Download

Redbook

15 Year Solution Dyed Nylon
Limited Residential Warranty

Download

Redbook

10 Year Solution Dyed Nylon
Limited Residential Warranty

Download

Redbook

7 Year Solution Dyed Nylon
Limited Residential Warranty

Download

Redbook

15 Year Polyester+
Limited Residential Warranty

Download

Redbook

15 Year Polyester
Limited Residential Warranty

Download

Redbook

10 Year Polyester
Limited Residential Warranty

Download

Redbook

7 Year Polyester
Limited Residential Warranty

Download

Redbook

5 Year Polyester
Limited Residential Warranty

Download

Redbook

10 Year Polypropylene
Limited Residential Warranty

Download

Redbook

7 Year Polypropylene
Limited Residential Warranty

Download

Redbook

5 Year Polypropylene
Limited Residential Warranty

Download

Should your product sample warranty label refer to terms and conditions contained in a Warranty & Care Guide, please click on the link below for warranty details:

Feltex Carpets Download

Redbook Synthetic Carpets Download

Redbook Triexta Carpets Download