Thanks for visiting the world of Feltex Carpets. Whether you're looking for the perfect carpet, seeking inspiration for decorating, or thinking of joining our company, we hope you enjoy our websites and find the content useful. This web site is operated by Feltex Carpets Pty Ltd ACN 068 166 843 ("Feltex Carpets"). By accessing or using this web site, you agree to the terms and conditions for using our web site including the following legal disclaimer.

Please note, we reserve the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you, by by updating this posting. By using the website, you acknowledge that you have read and understood these terms and conditions and will be bound by revisions and should therefore regularly visit this page to review the current terms and conditions to which you are bound.

Product Descriptions - We will always attempt to be as accurate as possible with our product descriptions. However, we are unable to warrant that product descriptions or other content of the website catalogue is accurate, complete, reliable, current or error free.

Product images on the website will vary in colour due the many factors such as monitor type, scan quality, lighting arrangements etc. Images do not seek to duplicate the exact visual appearance, but serve merely as a guide or point of reference.

All images on the website, drawings, descriptive matter, specifications and advertising issued by Feltex Carpets and any descriptions or illustrations contained in Feltex Carpets' websites, catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the goods described in them and do not form part of the contract for provision of goods. Save to the extent local laws otherwise require, everything provided on the web site is provided to you "as is" without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement. (Please check your local laws for any restrictions or limitations regarding the exclusion of implied warranties)
Intellectual Property/Copying - Unless otherwise indicated, copyright in this web site is property of Feltex Carpets. Material on this website may also comprise copyright material, trademarks and registered trademarks which are the property of Feltex Carpets, its holding company and third parties. This property may only be used for the purposes of browsing the web site and acquiring goods and services of Feltex Carpets and applying for available position or register for future positions offered, or may be offered, by the Feltex Carpets or its holding company and/or associated entities and you are permitted, for non-commercial and personal use only, to copy and print out any material placed on this web site. Any material copied and/or downloaded from the web site remains subject to copyright or other proprietary notices and you must retain on all copies of the materials all copyright and other proprietary notices contained in the materials. You shall not copy or adapt the code or software that Feltex Carpets or its contractors or other affiliates create to generate its pages, and shall not 'frame' or 'mirror' any materials or third party content contained on or accessible from this website on any other server or internet based device without the advanced written authorization of Feltex Carpets. However, we neither warrant nor represent that your use of materials displayed on the site will not infringe rights of third parties not owned or affiliated with Feltex Carpets.

All other use, copying or reproduction (including without limitation public or commercial use or sale of the material including the text, images, audio and video) of any part of this web site is expressly prohibited without our prior express written consent.

Permission to reproduce any material on this web site, or any claims for copyright infringement should be directed to the Company Secretary, Feltex Carpets Pty Ltd, 7 Factories Road, South Geelong Vic 3220.
Viruses - All care is taken to ensure that Feltex Carpets' web sites and data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses
Disclaimer - Your use of the web site or linking to any other off-site page or other web sites is at your own risk and you agree that Feltex Carpets is not responsible for any termination, interruption of services, delays or errors on the web site. Notwithstanding anything to the contrary herein contained, Feltex Carpets makes no representation or warranty as to accuracy, completeness, operation or availability of the website or any materials, information or content posted on or otherwise accessible through the website, and Feltex Carpets does not represent, warrant or covenant that the web site will be secure, uninterrupted or error free and you accept full responsibility for any transactions made by your authorized users using the web site.

Save to the extent local laws otherwise require, neither Feltex Carpets, nor any other party involved in producing or delivering this site, shall be liable for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising out of your use of, access to, or inability to use or access , this web site or reliance on any information provided on this web site including without limitation the misuse of users' passwords and login codes/names.

In addition, we shall not be liable for any damages, costs, losses or liabilities to you, or viruses that may infect, your computer equipment or other property, by reason of your use of, access to, or downloading of any material from, this web site. We recommend that prior to your down-loading any file, you carry out an appropriate virus check as we will not be responsible for any virus transmitted through this web site.
Indemnity - You agree, to the full extent permitted by law, to indemnify and keep indemnified Feltex Carpets, its affiliates, officers, directors, employees, consultants and agents from against all actions, proceedings, claims or demands for loss or damage of whatsoever nature made or threatened against them by any third party or by any of your employees, agents or contractors arising directly or indirectly out of or in respect of the use this web site or your violation of any of these terms and conditions.
Message Centres - Any message centres we provide on this site are public and not private communications. Although we reserve the right to remove without notice any message or communication postings for any reason, we have no obligation to delete content that you may find objectionable or offensive.
Privacy - Feltex Carpets is committed to the privacy of all individuals with whom it deals. Our privacy policy for use of this website maybe viewed by clicking the link at the foot of this page. We may change the terms of this privacy policy at any time and recommend that your review the policy whenever you visit this site.
Links to this Website - Links to this site will be allowed subject to the following criteria:
- the pages on the Feltex web site will not be loaded into frames on other sites; entire pages will load into the users' window so that users know they are viewing content from the Feltex web site
- any links should be only to the Feltex Carpets "home" page with directions to the appropriate section to prevent content being read out of context and future redesign of the website may cause links to be broken, and links should not be made directly to other pages within the website (that is, deep linking is prohibited)
- content from this site will be used "as is" and no fees will be charged for access to it; and
- no logos, trademarks or other Feltex marks will be used in the link you post without the consent of Feltex Carpets
Links on this Website - Any links to websites not under the control of Feltex Carpets are provided solely for the convenience of users. Feltex Carpets is not responsible for the accuracy, currency or the reliability of the content. Feltex Carpets does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their contents.
User Responsibilities -You hereby agree to notify Feltex Carpets, should you be issued with a password to access any part of the site. If your password is lost, stolen, disclosed to an unauthorized third party, or otherwise compromised. You agree, as acknowledged by using this website, that you are entirely responsible for any and all activities that occur under your log on/account. You agree that all information for which you provide on this website is accurate and does not breach any law or the rights of any person.
Governing Law - These terms and conditions shall be governed by and construed in accordance with the laws of the State of Victoria and you submit to the non-exclusive jurisdiction of the courts of the state and any appellant courts therefrom.
Web Ordering - If the goods sold are purchased using the Feltex B2B facility on the Feltex Carpets website www.feltexb2b.com, such goods will be purchased in accordance with the Feltex B2B Terms and Conditions which maybe viewed by clicking the link once you have logged in.

Privacy

Feltex Carpets Pty Ltd ACN 068 166 843 (Feltex Carpets) is committed to the privacy of all individuals with whom it deals. Feltex Carpets is bound by the Privacy Act 1988 and has chosen to comply with the National Privacy Principles. For your information, Feltex Carpets sets out below our policies on handling personal information.

Our Customers

Your Personal Information Personal information held by Feltex Carpets may include your name, date of birth, current and previous addresses (home and business), telephone/mobile phone numbers, facsimile numbers, email addresses, bank account or credit card details, occupation (including employer details if appropriate), offices held in companies, information held as a result of credit checks, records of communications between you and Feltex Carpets relating to goods and services provided by Feltex Carpets and details of your trading history with Feltex Carpets.

If you choose not to provide personal information, we may not be able to provide credit or the goods and services you require, or the level of service to which we aspire to provide.

Collection of Personal Information

Feltex Carpets collects personal information in a number of ways, including:

Directly from you or your representatives, when you provide information in documents, as credit application forms, or by phone.
From credit providers, credit reporting agencies contacted by us in the course of carrying our credit checks or verifying information provided by you.
From publicly available sources of information.
From our own records of your trading history.

Use of Personal Information

Feltex Carpets respects your privacy, so we do not trade, rent or sell your personal information to any third parties. The primary purpose for which we use your personal information is to sell and distribute to you in a timely manner our quality tufted carpets. In the course of distributing carpet to you, your personal information may be used to:

Provide the products and customer service you require.
Administer and manage those services, including charging, invoicing and collecting debts.
Inform you of ways the services provided to you can be improved.
Conduct appropriate checks for credit worthiness and for fraud.
Investigating complaints in relation to our products and services.
Research and develop our products and services.
Gain an understanding of your needs in order for us to provide you with better products and services.
Maintain and develop our business systems and infrastructure including testing and upgrading of these systems.

Your personal information may also be used to promote and market our products and promotions which we consider may be of interest to you. If you do not wish us to contact you regarding other products, please contact our Privacy Manager (contact details below).

Disclosure of your Personal Information

For the above purposes we may disclose your personal information to organizations outside Feltex Carpets, including:

Contractors and service providers to whom we may outsource the services we provide including:
- Customer enquiries
- Invoicing and debt collection
- Mailing systems
- Transport services
- IT services
- Complaint investigation Market research (Any disclosure is limited to that required to provide you with the services we have outsourced and any party to whom we outsource is required to comply with all relevant laws including the Privacy Act 1988)
Your representatives (eg. legal advisers).
Our credit insurers and credit providers for credit related purposes such as credit-worthiness, credit rating, credit provision and financing.
Credit reporting and fraud checking agencies.
Our professional advisers, including our accountants, auditors and lawyers.
Government and regulatory authorities and other organizations as required or authorised by law.
Organisations involved in:
- A transfer/sale of all or part of our assets or business (including accounts and trade receivables)
- Managing our corporate risk and funding functions (eg securitisation)

Accuracy of Information

Feltex Carpets takes all reasonable precautions to ensure that the personal information collected, used and disclosed is accurate, complete and up-to-date. However, the accuracy of the information depends largely on the information provided to us by you. Accordingly we request that you:

Let us know of any errors in your personal information; and
Keep us up-to-date with any changes in your personal information.

In most cases we will amend inaccurate, incomplete or out-of-date information. In some cases it is necessary for us to keep a record of what we know or understand to be correct at a particular time. However, in those circumstances, if you request, we will take reasonable steps to associate with the relevant record of your personal information a statement to the effect that you claim the information is inaccurate, incomplete or out-of-date.

Access to your Personal Information

Generally, you have a right to access your personal information. Feltex Carpets will handle all requests for access to personal information in accordance with the National Privacy Principles. If you would like to access your personal information, please advise us in writing. We will acknowledge all requests within 14 days of receipt and respond within 30 days. Feltex Carpets reserves the right to charge a fee for searching for and providing access to your information.

Contact Us

If you have any queries or complaints in relation to privacy, please contact us in writing or by phone to:

Privacy Manager
Feltex Carpets Pty Ltd
7 Factories Road
SOUTH GEELONG VIC 3220
Phone: (03) 5225 0286
Fax: (03) 5221 5409
Email: privacy.complaints@feltex.com

Our Suppliers

Your Personal Information

Personal information held by Feltex Carpets may include your name, date of birth, current and previous addresses (home and business), telephone/mobile phone numbers, facsimile numbers, email addresses, bank account details, occupation, offices held in companies, tax file number, information held as a result of credit checks, records of communications between you and Feltex Carpets relating to goods and services supplied to Feltex Carpets and details of your supplier history with Feltex Carpets.

If you choose not to provide personal information, we may not be able to utilise your goods or services or provide timely payment.

Collection of Personal Information

Feltex Carpets collects personal information in a number of ways, including:

Directly from you or your representatives, when you provide information in documents, as tenders or invoices, or by phone.
From credit providers, credit reporting agencies contacted by us in the course of carrying our credit checks or verifying information provided by you.
From publicly available sources of information.
From our own records of your supplier history.

Use of Personal Information

Feltex Carpets respects your privacy, so we do not trade, rent or sell your personal information to any third parties. The primary purpose for which we use your personal information is to administer our dealings and potential dealings with you in a timely manner. In the course of dealing with you, your personal information may be used to:

Administer and manage those dealings, including arranging for provision of goods or services, processing and paying invoices.
Conduct appropriate checks for credit worthiness and for fraud.
Investigating any problems in relation to your goods and/or services.
Maintain and develop our business systems and infrastructure including testing and upgrading of these systems.

Your personal information may also be used to invite your involvement with future project or provision of goods or services in the future. If you do not wish us to contact you regarding future potential dealings, please contact our Privacy Manager (contact details below).

Disclosure of your Personal Information

For the above purposes we may disclose your personal information to organizations outside Feltex Carpets, including:

Contractors and service providers to whom we may outsource the services we provide including:
- Account payment
- Project management
- Mailing systems
- Transport services
- IT services (Any disclosure is limited to that required to provide you with the services we have outsourced and any party to whom we outsource is required to comply with all relevant laws including the Privacy Act 1988)
Your representatives (eg. legal advisers)
Investigating any problems in relation to your goods and/or services.
Our professional advisers, including our accountants, auditors and lawyers
Government and regulatory authorities and other organizations as required or authorised by law
Organisations involved in:
- A transfer/sale of all or part of our assets or business (including accounts and trade receivables)
- Managing our corporate risk and funding functions (eg securitisation)

Accuracy of Information

Let us know of any errors in your personal information; and
Keep us up-to-date with any changes in your personal information.

Access to your Personal Information

Contact Us

If you have any queries or complaints in relation to privacy, please contact us in writing or by phone to:

Privacy Manager
Feltex Carpets Pty Ltd
7 Factories Road
SOUTH GEELONG VIC 3220
Phone: (03) 5225 0286
Fax: (03) 5221 5409
Email: privacy.complaints@feltex.com

Our Consumers

Feltex Carpets Pty Ltd ACN 000 849 758 (Feltex Carpets) and its subsidiaries are committed to the privacy of all individuals with whom it deals. From 21 December 2001, Feltex Carpets is bound by the Privacy Act 1988 and has chosen to comply with the National Privacy Principles. For your information, Feltex Carpets sets out below our policies on handling personal information.

Your Personal Information

Personal information held by Feltex Carpets may include your name, date of birth, current and previous addresses (home and business), telephone/mobile phone numbers, facsimile numbers, email addresses, bank account or credit card details, occupation (including employer details if appropriate), offices held in companies, information held as a result of credit checks, records of communications between you and Feltex Carpets relating to goods and services provided by Feltex Carpets and details of your trading history with Feltex Carpets.

If you choose not to provide personal information, we may not be able to provide the advice or assistance you require, or the level of service to which we aspire to provide, and you may not be able to participate in promotions made available to consumer of our products. However, you are free to access our advice lines or other advice services without any disclosure of your identity and we will aspire to assist you to the best of our ability.

Collection of Personal Information

Feltex Carpets collects personal information in a number of ways, including:

Directly from you or your representatives, when you provide information in documents, as guarantees, promotions or complaint forms, or by phone
From carpet retailers from whom you purchased Feltex Carpets products
From publicly available sources of information
From our own records of your trading history

Use of Personal Information

Feltex Carpets respects your privacy, so we do not trade, rent or sell your personal information to any third parties. The primary purpose for which we use your personal information is to sell and distribute to you in a timely manner our quality tufted carpets and provide advice in respect to the proper care and maintenance of the carpet. In the course of providing our products and advice to you, your personal information may be used to:

Provide the products and customer service you require
Conduct promotions
Inform you of ways the services provided to you can be improved
Investigating complaints in relation to our products and services
Research and develop our products and services
Gain an understanding of your needs in order for us to provide you with better products and services
Maintain and develop our business systems and infrastructure including testing and upgrading of these systems

Disclosure of your Personal Information

For the above purposes we may disclose your personal information to organizations outside Feltex Carpets, including:

Contractors and service providers to whom we may outsource the services we provide including:
- Customer enquiries
- Invoicing and debt collection
- Mailing systems
- Transport services
- IT services
- Complaint investigation
- Market research (Any disclosure is limited to that required to provide you with the services we have outsourced and any party to whom we outsource is required to comply with all relevant laws including the Privacy Act 1988)
Your representatives (eg. legal advisers)
Our professional advisers, including our accountants, auditors and lawyers
Should you enter any promotion, State and Territory lottery departments and publication of your name if a winner as required under the relevant lottery legislation
Government and regulatory authorities and other organizations as required or authorised by law
Organisations involved in:
- A transfer/sale of all or part of our assets or business
- Managing our corporate risk and funding functions

Accuracy of Information

Let us know of any errors in your personal information; and
Keep us up-to-date with any changes in your personal information.

Access to your Personal Information

Contact Us

If you have any queries or complaints in relation to privacy, please contact us in writing or by phone to:

Privacy Manager
Feltex Carpets Pty Ltd
7 Factories Road
SOUTH GEELONG VIC 3220
Phone: (03) 5225 0286
Fax: (03) 5221 5409
Email: privacy.complaints@feltex.com

Our Web Sites

For your information, Feltex Carpets sets out below our privacy policies on our web-site management. Should you use the web site for:

ordering of goods - please also see Protecting Your Privacy - Our Customers
seeking advice or making a complaint about Feltex Carpets products or services - please also see Protecting Your Privacy - Our Consumers

Collection of Personal Information

This is a cookie-free site.

Whenever a web site is visited, the user's web browser provides the machine's identity (its IP address) and information about its browser type and operating system to the web server, so that the server can address the reply to the correct machine. This information does not identify you personally and you remain anonymous.

When you visit our web site, other than counting the visit, we do not record any of the above information, unless you choose to send us a message. Should you choose to send us a message, you are not required to provide any personal information and messages can be sent anonymously.

If you choose not to provide personal information, we may not be able to provide the advice or assistance you require, or the level of service to which we aspire to provide.

Use of Personal Information

Feltex Carpets respects your privacy, so should you choose to provide any personal information, we will not trade, rent or sell your personal information to any third parties. Should you provide any personal information, these details will only be used to respond to your message. We will not use your details for any other purpose.

Please note, when you send emails the content of the email as it is transferred across the internet may not be secure.

Children's Privacy

Children should only access this website with involvement of a parent or guardian. Although Feltex Carpets does not specifically direct its web site to children, Feltex Carpets strives to provide children with as much customer service as possible without violating their privacy rights. For your protection, Feltex Carpets asks that anyone under 15 years of age not attempt to register with Feltex Carpets or otherwise provide Feltex Carpets with any personal information without the consent of a parent or legal guardian.

Accuracy of Information

Accordingly, should you provide us with personal information, we request that you:

Let us know of any errors in your personal information; and
Keep us up-to-date with any changes in your personal information.

Access to your Personal Information

Contact Us

If you have any queries or complaints in relation to privacy, please contact us in writing or by phone to:

Privacy Manager
Feltex Carpets Pty Ltd
7 Factories Road
SOUTH GEELONG VIC 3220
Phone: (03) 5225 0286
Fax: (03) 5221 5409
Email: privacy.complaints@feltex.com

Our Employees

Feltex Carpets Pty Ltd ACN 000 849 758 (Feltex Carpets) and its subsidiaries are committed to the privacy of all individuals with whom it deals. From 21 December 2001, Feltex Carpets is bound by the Privacy Act 1988 (Aust) and have chosen to comply with the National Privacy Principles. For your information, Feltex Carpets sets out below our policies on handling the personal information of employees, prospective employees, contractors and tenderers (being natural persons).

Employees

It is noted employees records are generally exempt from the Privacy Act 1988 (Aust) and employees do not have the right to access, evaluate or amend their employee records such as performance review and confidential records. It is noted Feltex Carpets must deal with employee records in a way that is related to their employment relationship and may disclose personal information on all its current and former employees who assist Feltex Carpets in achieving its legitimate business objectives in relation to employees or to whom Feltex Carpets has outsourced business functions, including a superannuation fund to secure superannuation benefits for employees.

Prospective Employees and Tenderers

Your Personal Information

Personal information held by Feltex Carpets may include your name, address and contact details, your employment history, bank account details and tax file number, referee opinions, interview opinions and any other information you have supplied on your resume, job application form, tender or in communications with Feltex Carpets and its employees or agents.

If you choose not to provide personal information, we may not be able to contact you or fully consider your job application and/or tender.

Collection of Personal Information

Feltex Carpets collects personal information in a number of ways, including:

Directly from you eg. when you submit a resume, job application or tender, or during interviews or other times you communicate with a Feltex Carpets representative (eg by phone, fax, email or in person)
From third parties, including reference checks with referees and networking with your peers
From publicly available sources of information
From our own records of your employment history (if previously employed by Feltex Carpets)

Use of Personal Information

Feltex Carpets collects personal information about you to carry out its business functions. The primary purpose for which we use your personal information is to assess your suitability for a position or tender. In the course of assessing your suitability and should Feltex Carpets offer you a position or work, your personal information may be used to:

Offering you a job or work
Contact you if a position becomes available that you may be interested in
Complying with government legislation (eg we collect your tax file number to comply with taxation and superannuation requirements)
Maintain and develop our business systems and infrastructure including testing and upgrading of these systems

In addition Feltex Carpets may occasionally be required by law to collect, use and disclose your personal information, for example to comply with the requirements of government departments for business data.

Disclosure of your Personal Information

For the above purposes we may disclose your personal information to organizations outside Feltex Carpets, including:

Contractors and service providers to whom we may outsource services we provide including:
- Recruitment
- Payroll
- Outsourcing Mailing systems
- IT services (Any disclosure is limited to that required to provide you with the services we have outsourced and any party to whom we outsource is required to comply with all relevant laws including any privacy legislation)
Your representatives (eg. legal advisers)
Our professional advisers, including our accountants, auditors and lawyers
Government/regulatory authorities and other organizations as required or authorised by law
Organisations involved in:
- A transfer/sale of all or part of our assets or business
- Managing our corporate risk and funding functions

Accuracy of Information

Let us know of any errors in your personal information; and
Keep us up-to-date with any changes in your personal information.

Access to your Personal Information

Generally, you have a right to access your personal information. Feltex Carpets will handle all requests for access to personal information held by Feltex Carpets in accordance with the National Privacy Principles. If you would like to access your personal information, please advise us in writing. We will acknowledge all requests within 14 days of receipt and respond within 30 days. In respect to Australian requests, Feltex Carpets reserves the right to charge a fee for searching for and providing access to your information.

Contact Us

If you have any queries or complaints in relation to privacy, please contact us in writing or by phone to:

Privacy Manager
Feltex Carpets Pty Ltd
7 Factories Road
SOUTH GEELONG VIC 3220 AUSTRALIA
Phone: +613 5225 0286 Fax: +613 5221 5409
Email: privacy.complaints@feltex.com